Customer Support
Yedii + Zendesk — AI Support for SaaS
Deploy Yedii as an AI layer on top of Zendesk to deflect repetitive tickets and accelerate resolution.
What You Can Do With Yedii + Zendesk
1.
Auto-tag and categorize incoming Zendesk tickets accurately
2.
Suggest AI-generated responses for agents in real time
3.
Deflect 70% of L1 tickets before they enter the queue
How to Set Up Yedii + Zendesk
1
Install the Yedii app from the Zendesk marketplace
2
Authenticate and select your Zendesk subdomain
3
Map your knowledge base and enable AI ticket deflection